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How to Track Your Test

Check on your kit and sample any time in three simple steps.

Go to Track Your Test

  1. Find your order number

    Your order number is a mix of letters and numbers (for example 1AB23456CD7890123). You can find it in three places:

    • Your order confirmation page, shown right after you paid.
    • Your PayPal receipt email, where it's called the Transaction ID.
    • The form in your kit, where you wrote it before mailing your sample back.

  2. Enter your order number and email

    On the Track Your Test page, type your order number and the email address you used to order, then tap Track. Capital letters and spaces don't matter.

    We ask for your email too, so only you can see your order's status.

  3. See where your test is

    You'll see a 4-step progress bar with your current step highlighted, the date it was last updated, and any note from our team.

What each status means

Order Received: we have your order and are preparing your kit. Kits ship within 24 hours.
1. Kit Shipped: your kit is on its way in plain packaging. If we've added a shipping tracking number, it appears on the tracking page. When the kit arrives, collect your sample and mail it back in the prepaid envelope.
2. Sample Received: your nail sample has arrived at our lab. Your results are emailed within 4–14 days of this date.
3. Testing in Progress: your sample is being analysed with qPCR DNA testing and reviewed by our podiatrist.
4. Results Sent: your results have been emailed to you. Check your inbox and your spam or junk folder. Then see Understanding Your Results.
Sample Issue – Check Email: something stopped us from testing your sample as sent. For example, the sample may be too small, the pouch may have arrived damaged, or we couldn't match the sample to an order. We've emailed you with what to do next, so please check your inbox and spam folder. If you can't find our email, contact us.

Typical timing: kit ships within 24 hours → mail time to you and back (depends on where you live) → results emailed within 4–14 days of your sample arriving.

“We couldn't find that order”?

  • Just ordered? It can take up to 1 business day after you order for your order to appear.
  • Check the order number matches your confirmation page or PayPal Transaction ID. Letters and numbers only, no spaces needed.
  • Use the same email address you used when you ordered.
  • Tried too many times? For security, wait about 10 minutes and try again.

Still need help?

Send us a message with our contact form or email support@fungalnailtest.com. Please include your order number.